Return and Refund Policy

This Return and Refund Policy is issued by TG Stores LLC, the operator of Motion Theory Labs.

Effective Date: May 22, 2026. Last updated: October 13, 2026

1. Overview

At Motion Theory Labs, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through motiontheorylabs.com.

Summary

Region: United States
Return window: 30 days total, but damage must be reported within 48 hours of delivery
Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
Return shipping: Customer is responsible for return shipping costs unless the item is defective or damaged on arrival.
Restocking fee: 25% of the product price for approved returns

Manufacturer-specific terms take precedence where they are stricter. Some products are supplied by manufacturers who set their own return, cancellation and restocking terms. Where those apply, they are stated on the individual product page. Where a product page states stricter return, cancellation, restocking or damage-reporting terms than this policy, the terms on the product page govern that product.

2. Contact Information

To start a return or report damage, contact our customer service team:

Email: support@motiontheorylabs.com
Phone: 952-649-6015
Address: Motion Theory Labs, 202 N Cedar Ave. Ste 1, Owatonna, MN 55060, United States

Hours: Monday to Friday, 9 AM to 5 PM CST

3. Eligibility for Returns

Returns are accepted under the following conditions:

The item arrived damaged, defective, or incorrect
The customer wishes to return a new item within the policy window
The damage or issue was reported within 48 hours of delivery
The product is returned within 30 days of delivery
The item is unused and includes all original packaging and accessories

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

Please check the product page before ordering. Where a manufacturer sets a shorter return window or stricter conditions for a specific item, those terms are shown on that product page and apply instead of the general conditions above.

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include:

Your order number
Photos clearly showing the damage or issue
A brief description of the problem

We will review the information and, if approved, provide instructions and a prepaid return label. Return shipping on a damaged, defective or incorrect item is on us.

5. Return Shipping and Fees

Return shipping: For a return that is not due to damage, a defect or our error, you arrange and pay for return shipping, including freight on large items. We will tell you where to send the item when the return is approved. Ship it within 7 days after approval.

Restocking Fee: All returned items are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total. On a large item, the restocking fee plus return freight can be a significant sum, so please be sure of the model and the space before you order.

Damaged, defective or incorrect items are handled under section 4 and ship back on a prepaid label we provide.

6. Refunds and Replacements

After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
Refunds are issued to the original payment method within 7 business days after approval
If you prefer, we can send a replacement item instead of a refund

7. Exchanges

We accept exchanges within 30 days of delivery, subject to a 25% restocking fee and supplier availability. Items must be unused and in original packaging. Defective items are exchanged at no additional cost. Contact us before initiating any exchange.

8. Non-Returnable Items

We cannot accept returns for:

Items reported after 48 hours of delivery
Items damaged due to misuse or neglect
Personalized, custom-made or built-to-order goods
Items that have been filled with water, installed or used
Gift cards and downloadable digital items

9. Cancellations

Orders may be canceled before shipment for a full refund
Once shipped, cancellations are not possible. You must follow the return process outlined above.